For many years now, our exclusive Microsoft focus has cemented our status as the largest Microsoft-specialised IT service provider in the Netherlands. Our main strengths remain the same – our profound understanding of cutting-edge Microsoft technology and our approach to and execution of innovative projects. Our expertise covers the entire Microsoft product portfolio. This gives our employees a fantastic oversight of the integration of all of these products. Furthermore, we are distinguished by a clear focus on innovation and the very latest technology. In consultation with our clients, we strive to be the first to provide substantial services for the latest Microsoft products.

The services that we offer have been substantially expanded in recent years. Our traditional speciality has always been the realisation of intranet portals and e-commerce sites. However, we began expanding our range of specialities a long time ago, and as a result. We are now capable of offering professional services in the fields of Business Intelligence, CRM, Application Management, maintenance and hosting, project management, program and interim management and Business Consultancy. This makes us a one-stop shop, offering its clients a single point of reference for all of the specialised expertise that they could possibly require.

Ever since the Internet was born (1994), we have based our entire operation around Microsoft technology and excelled in providing high-quality solutions to a group of satisfied, regular customers. As evidence to this claim, 80% of our income comes from existing clients, and we have a customer satisfaction rating of 7.8.

• Solution Centres
  To clarify our extensive range of services, our expertise is condensed into Solution Centres. The principle behind the Solution Centres is that every type of solution has its own optimal approach regarding expertise, sales, organisation, processes and people. For example, a software maintenance service differs from a Business Intelligence project with regard to all of these aspects. Optimally fine-tuned services that suit the particular solution required constitute the added value to our clients of this type of business structure.
  Our Solution Centres:
• 1. Information Worker Solutions 
      specialised in Portals, Intranet, Extranet and Document Management
  2. Macaw Application Services
      specialised in management and maintenance, hosting and deployment, and delivery services
  3. Macaw Business Solutions
      specialised in Business Intelligence, CRM and system integration
  4. Rich Internet Solutions
      specialised in content and commerce sites
  Furthermore, Business Consulting is a separate service that encompasses all of the Solution Centres. Our consultants operate on a strategic level and on the cutting edge between organisation and ICT. Technical organisations such as Macaw offer our consultants a solid, reliable foundation from which they can offer concrete and practical advice to the upper echelons of organisations.

The clearer focus of Solution Centres enables precisely oriented exchanges of information, and the Knowledge Development department supports the exchange of information between the Solution Centres. This optimal information exchange automatically leads to quicker development of knowledge and enhances the company’s ability to standardise its development paths, enabling greater flexibility, quality and decisiveness.

To continually maintain Macaw’s position as leader in the field of Microsoft technology, our Knowledge Development department closely follows the newest Microsoft developments and adopts them as soon as possible. This task is fulfilled by participating in all kinds of programmes that Microsoft offers in this area, as well as working with multitudes of Beta products, both internally and externally.

Approach
We are a project organisation. That means that for each assignment, we compile a team that contains the range of expertise required to carry out the most important technical tasks and development. This approach includes a variety of important stages in the development of a portal: analysis, design, development, roll-out, documentation, education/training, promotion, aftercare and management. The approach concentrates as much as possible on the phases and deliverables that are most concrete and useful to both the project and the various stakeholders.

We operates using the Rational Unified Process (RUP) method as a basis for all of its projects. This method is specifically suited to software development. We have adopted this method and added a number of disciplines, such as design, in order to enable complex web and portal development.

Furthermore, all solutions are constructed using the Macaw Solutions Factory. Employees of all disciplines are equipped with the necessary expertise and have years of project experience in conjunction with the other disciplines.

Microsoft Gold Certified Partner
We do everything we possibly can to ensure that our services in Microsoft products are carried out with the greatest of craftsmanship, and that this optimal standard of service is maintained. We are one of the few Dutch companies that is a Gold Certified Partner in 11 fields. Our Microsoft Gold Certified Partnerships:
1. Business Intelligence Competency
2. Custom Development Solutions Competency (web development specialization)
3. Data Management Solutions Competency
4. Information Worker Solutions Competency (Search specialization)
5. Microsoft Business Solutions Competency (CRM specialization)
6. Networking Infrastructure Solutions Competency
7. Security Solutions Competency
8. SOA and Business Process Competency
9. Hosting Solutions Competency
10. Advanced Infrastructure Solutions Compentency
11. Mobility Solutions Compentency